From best to worst

No response with regards my access facility query. I contacted their call centre. The first consultant said I was to blame for not providing my email address. Their stupid system somehow sent an email updating me of changes to a blank email address. Consultant asked for my email address and advised that she had now sent me the communication to my email address, I never received it. No apology for the inconvenience either. I called again and was advised that no such action reflected on their system, apparently the second consultant could not even see any communication regarding my access facility changes. Said she'd query this with the initial consultant. She also disappeared on me. Capitec's service used to be the best, now it's just dismal.