From bank to be proud of to the worst !!!!

On 21 Feb 2023 my wife received a call from Capitec ***** division to say there is ********** activity in her account. The person knew all my wifes details including her banking details and pin number which my wife did not confirm was correct. She asked her to go into her app and check. Suddenly whats app messages appeared and vanished She told my wife its ********** activity she is trying to stop. When a beneficiary notice came up she took a picture and closed the app. She immediately phoned capitec and after some wait got through and asked them to close the account immediately. She went to the police station immediately to report the incident. She sent Capitec an email and read tracking showed it was read almost immediately. 32 hours later she received a response. A few days later she phoned to check on progress they said they had not received the documents. My wife sent them proof. She was told the investigation will take 14 to 21 days On 14th day she phoned them same runaround. This is what they did and almost a joke !!!!!!!!!!!!!!!!!! What they did was reversed her paid debit orders paid 21 days before. YES REVERSED AFTER 21 DAYS !!!!!! The ********* created a VIP premier account and transferred the full R 16700 stop order amounts from the savings account to this ********** one. We had no immediate support from the bank if the acted immediately only around R 2000 would have been lost. After their so called investigation they sent my wife a shoddy report and basically say its not their problem. This left us with cancelled insurance and medical aid due to non payment and not one of them queried the non payment. Where do we go now ?? We are not leaving it here as its clearly an inside job.