From bad to worse

I am really fed up, disappointed and regretting my decision to change to capitec. They have still not sorted out a problem with a debit order that they confirmed in bank has been loaded and was rejected. Leaving me to pay the rejection fees and trying to sort out the problem. They phoned twice. The third time they phoned on a number that I do not use anymore. I rep**** to their email and it has been 3 days, but no call. This is ridiculous!!!!