Frod translations

On the 26of November, I went to a atm that is standard bank to get some money for transport.

I was the only person to the atm. I putted in the card and the pin, I waited for the option for amount, whole I waited my phone give me massage that my money that was on my account is drowd at the atm at fnb, and the card did not get out. I left with out getting any cent.

I went to the branch. That is at site b khayelitsha, the guy told me is a ****.

The campany say their will investigation and call me after 8 days. I waited for more than that. And i received a call from capitec bank telling me their cant give my money back becouse I get out with my details. The monet was R1300.im still not happy about it. Please help me