Friendly, respectful and positive customer consultant, Xoli.

i have been experiencing a challenge with Capitec since the 4th August 2022.I later learnt that some technical glitches were happening. Got stuck at an Engen petrol station at some point purchase would not accept.I kept going to branches, and explaination was bank is busy with resolving problem. Yesterday, i went to Springs Mall branch. I was greatly relieved, to me met at the door by a friendly, smiling face from Xoli. She was so eager to assist me, a few investigative questions were asked and she suggested we draw out a statement. She went through the statement with me, and all confirmed and in order much to my great relief. The concerns i had, since i could not get proper answers prior to yesterday, were cleared. Xoli, thank you for taking your time to help and make me understand. Not once, did Xoli, resort to,(as you would know, bank had a problem), we do not want to hear that kind of response. I am glad i was attended to by this positive and respectful person. Keep up the good work XOli.