***** freezes all my funds with zero feedback

I am very unhappy. Someone reported two payments they made to me as *****, causing my account to be frozen without warning. These payments were made via EFT-method; they are among MANY others from the SAME person but only those two were reported. Does that not create a red flag for the system? Why only those two specific payments, more than a month after they were made? I’m expecting Capitec to take this case to SAPS – this person is a ***** and a ****.

Stating “We understand that this is inconvenient, but we do this to protect everyone involved. We aim to solve this case ASAP, but investigations can take a few weeks to be completed.” in an email does not help. These situations need to be handled better.

More than 48 hours after the *****ulent report on my account and I still have zero feedback. This is unacceptable – why freeze all the money in my account and not only the specific amounts? I understand why I didn’t receive a phone call when it was reported, but certainly not understanding the radio silence since then.

The case numbers are ***6 and ***7. I went to the branch at Kolonnade Retail Park the same day, the agent sent an email (presumably to the ***** department).