FREEZED MY ACCOUNT AND THE OTHER ACCOUNT WHICH RECEIVED MONEY FROM ME, AND IGNORED ALL THE EMAILS SENT BY THE PERSON WHO WANT TO CLOSE THE CASE AS MINE.

Someone reported my bank account with a *****ulent activity. After a 10 full years as their customer they decided to restrict and investigate my account without any awareness. The person who reported my account later on decided to close the case, he wrote an affidavit and sent it capitec, it was ignored, I also wrote 2 emails, they were ignored. I write an email and attached all necessary documents including the affidavit of the person requesting capitec to unfreeze my account and release my funds, all that were ignored, not only my account was affected because of this case, they also freezed an account which received money from me. This case is requested to be closed, but still, they do nothing about the decision of the person who opened the case.