Freezed bank account

My account was freezed no prior warning, went to one of their centres they say they sent me communication via email to send my proof of address and Identity document. Luckily I had them with me when visiting the centres and handed them, their response was they have no exact turn around of resolving my complaint. Its nearing month end and have debits order coming and I have to transfer money to other banks for my debit orders. My credit record will be affected by this and have to pay my municipal account too