Freezed Account

I recieved money with reference SARS, i am currently on maternity leave fyi. Last year the company i work for filed returns for us i recieved money with the same reference so i used the money because in my mind it belonged to me hence i did not consult with the bank before using the funds. Few days later my account was freezed i called the bank to find out why, and i was told about the SARS money then was advised to bring an affidavit which i did then they said they will call me i made payment arrangements on the affidavit. I went to capitec branch on the 23rd July to follow up on the matter because no one called me like they promised only to find out that a response was sent on the 21st that my account will not be uplifted with no futher explaination. The manager at Mabopane Square then told me i need to open another account not with them but why was i not told that before? Why am i the one who must follow up? Firstly it is not my problem that someone dis not do their job properly and send funds into my account, secondly i do not work for Capitec therefore cannot be going back n firth trying to find out what is happening when i was told they will call me. Now my salary was paid into the same account they freezed mind you i have a small baby that need essensials my family must be fed, i am a breadwinner who relies on the same salary but why im i being treated like a ******** by the same bank i get my monthly salary from since 2017? Why would i de***** the same people i get money from? If i was a ******** would i even bother coming forward? Its been days now and still i got no help. I do not mind opening another bank but what about my salary which is already in the frozen account? Should i have recieved feedback from Capitec in time i would have informed my employer to use a different account yes i understand my account cannot be uplifted but can i have my salary please. I am so dissapointed and frustated. My Id is *** my reference is ***9