**********LY TOOK MY MONEY

On the 11/10/2017 I went to open a savings account at Florida and all the Rica documents they wanted was provided. I was not asked to deposit any cash and I then decided I will do the deposit in a week's time. An amount of R 1020 00 was my first deposit for the brand new on the 26/10/2017. I realized that money was taken off my account by the bank as I could only access R 70 00. I went to the bank to quiery about the cash and I was told it for the bank charges of an account I open in 2006. I told them no one ever told me I owe them money and I want it back. I waited at the bank for almost 2 hours in Cresta mall whilst the consultant tried to call forensic. They asked me to bring affidavit and couple documents and I obliged. Since then I went 3 times to Florida where I open the account and the person at the forensic said I am the one who open the account for a loan and there is nothing they can do. They told me to go to open a case at the police station. I got to the police station and 2 gentlemen were there to open a case against Capitec for taking their money as well but we were sent back to ask for the documents or contracts we signed for those accounts. The consultant stayed with me for 2 hours trying to access documents from the call center customer service to forensic but to no avail. I want the contract I signed or a refund to my account. The sad part is in both banks no manager came to listen to my problem. They are a disgrace to their customer, and I want assistance to get my money or the contract for that ***** account.