1 reviews | Active since Jul 2016

19 Dec 2019, 22:13

**********l transaftion

On the14th I contacted capitec bank regarding my account that was hacked, my number was ported from telkom to MTN without my knowledge and a transaction of 500 and 12,00 was done using cell phone banking The outcome I received from capitec is that unfortunately they cannot reimburse me as my cell phone banking pin was too easy for the ********** to get it There is no safety at all keeping our money with capitec if this is the answer I got when I lost my money

I was told to open a case, which I did and submitted the case number only to be told that this happened due to the fact that the pin number was not strong enough! I am very disappointed and will not recommend capitec bank to anyone

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Dec 2019, 10:08
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank