********** Transfer of money from my Banking App

Item: Capitec Bank
Rating: 1
Author: Refiloe L

On the 3rd of August i lost R6300 from my account at capitec. I did call the forensic with all info and i was asked to open a case and make affidavit at the nearest police station and submit all this to their email address i was provided. Even today after 4 Months nothing has happen no feed back no email, even when i go to the Branch all they say is they will investigate. How long i really don't know, I am so frustrated by Capitec bank. they really don't care about us costumers but our Money.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

09 Dec 2021, 17:54

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Capitec Bank's reply09 Dec 2021, 17:54

Official

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Capitec Bank's replyOfficial

18 Feb 2022, 21:50

Hi Refiloe

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply18 Feb 2022, 21:50

Official