********** Transfer from my Capitec Account assisted by Vodacom

<p>On the 15th December 2016 , I was phoned by someone from Vodacom and asked me to give them four nubers ,saying they are going to protect me from the ******* Simswap , my phone went off , when I went to the ATM the following day (16 Deceber 2016) , I found out that R11 000.00 was gone from my account , I went to Capitec cradock , requesting the name of the reciever's account holder and they sent me from pillar to post until they requested an Affidavit which I gave to them , I waited until I got the panic , then I went on to open the case at the police station for ***** .</p> <p> </p> <p>I also tried to deposit money on that account and found out the account holder is Nomzamo Mathunjwa and my question is ,how can they open an account for somebody they dont know and as far as I know , Capitec Bank has got the cameras when you open the account , why is it difficult for them to pick up this person or maybe they know him or her ?</p> <p> </p> <p>They sent me the questionable response which is below , they never phoned me :-</p> <p> </p> <p>Capitec Bank: Update on Incident ********** 9 <br />Inbox<br />x</p> ********** />6:56 AM (10 hours ago)</p> <p>to me <br />Good day Mr Nyathi<br /> <br />Thank you for taking the time to write to us.<br /> <br />Kindly be advised your claim has been denied.<br /> <br />We have attempted to contact you to no avail. <br /> <br />To confirm the reason as to why your claim has been denied, please contact our unauthorised transactions department on ***. <br /> <br />Kind regards <br /> <br />Nazley Powell <br />Agent: Service Admin<br />BSC: Service Administration</p> <p>T +27 86 ********** F +27 21 ********** M +27 00 ********** <br />GPS 33°54’3.7” S 18°37’27.1” E<br />BSE Building, 89 Voortrekker Road, Bellville 7535<br />PO Box 12451, Die Boord, Stellenbosch 7613<br />capitecbank.co.za<br />Read the Capitec Bank email disclaimer at http://www.capitecbank.co.za/emailDisclaimer.asp</p> <p> </p> <p>Please help me here </p> <p> </p> <p>Thank you </p> <p>Joshua </p>