CH
Cynthia H
1 reviews | Active since Aug 2016
01 Jan 2020, 20:17
********** transactions on Savings account
Someone made a transaction on my account In Tongaat KZN whilst I am in Gauteng. The biggest challenge for me is I had insufficient funds but the transaction went through. I now transferred money from my flexi savings to my savings account for my debit orders to go through on the 2nd now I have insufficient funds
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Replies (3)
Capitec Bank's replyOfficial
02 Jan 2020, 09:12I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply02 Jan 2020, 09:12
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
02 Jan 2020, 11:38Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply02 Jan 2020, 11:38
Official
Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
CH
Cynthia H's updateReviewer Update
02 Jan 2020, 11:55I have received a call. I'm still not happy with the response. I have firstly been advised that Capitec cannot take responsibility for this as it is a card transaction and I should open a ***** case at the police station. My card was not ******, I havent lost it nor have I been ******. How can the same card with the same pin be used by 2 different people. I had my card on me when this transaction took place in another province. How is this possible if my card is with me. Now I've been advised to send an email to the merchant with the transaction details. Is that not for Capitec to investigate? Why must I do the run around? And the merchant gave a turnaround time of 24 hours. I've been with this bank for many years and this is the service I receive? The bank needs to take ownership for this
CH
Cynthia H's update02 Jan 2020, 11:55
Reviewer Update
I have received a call. I'm still not happy with the response. I have firstly been advised that Capitec cannot take responsibility for this as it is a card transaction and I should open a ***** case at the police station. My card was not ******, I havent lost it nor have I been ******. How can the same card with the same pin be used by 2 different people. I had my card on me when this transaction took place in another province. How is this possible if my card is with me. Now I've been advised to send an email to the merchant with the transaction details. Is that not for Capitec to investigate? Why must I do the run around? And the merchant gave a turnaround time of 24 hours. I've been with this bank for many years and this is the service I receive? The bank needs to take ownership for this