********** transactions on Capitec !

Terrible customer service experience.Today I woke up to a transaction of R989.00 on my cellphone that I did not authorize. I immediately attended to this and woke up to go get ready so I can rush to the nearest branch which opens at 8 am bare in mind it was about 6 am .I got to Capitec to a Ziyabuya branch in Port Elizabeth where I had been assisted by a Bulelewa or a Babalwa , firstly the consultant did not have a sense of urgency ,but rather an appalling one , she called who ever and hav eme a s****py piece of paper telling me that I need to wait for like 14days , after telling her that I cannot wait that long ,I was on a budget and that amount would negatively affect me in terms of finances , I left the Capitec branch fuming with anger because she just advised it was escalated. How can a huge bank and company make their clients wait for that long for ********** actives and unauthorized payments. ? This is pathetic. and I closing my account , oh mind you she told em they would need to stop my card and obviously at that point I wanted them to just make the things happen , and to my surprise they stopped my card and I still had to pay an amount of like 70 R to get a new card just for having an unathorized payment , I want those funds back into my account ASAP , that money I had budgeted for and I feel as if no escalation should take 14 days , this is our money , money that we work for , Banks should be aware of such and have security measures implemented. I as a client am suffering , for unathorized purchase for ITunes when I don’t even have ITunes I only have Apple Music with a 30 R month subscription, of which I received an invoice from Apple which is my next review. Of the transaction of R30,I am disgusted and utterly shocked by the service I received at a Capitec with regards to this ,Being told to wait for 14 days for an unathorized amount .I am done and will take this even further if need be , all my friends and colleagues have told me that with other banks this would be escalated within 8working hours mind you , reversed , why 14days .#CAPITECMUSTFALL !!!!!!?????????