********** transactions on account and capitec refusing to pay back money ****** from account and using their famous line"your kids are the one's who stole your money"

Good day

I am writing this email on behalf of my emotionally drained aunt, who was ****med money several times from her capitec account The 1st incident was when her card was swallowed by an atm after she had stopped her card money left her account R1600.00 2nd incident was the R7700 that was transferred out of her account when she was at work, it didn’t reflect on her bank statement however The balance before the transaction and after reflects that R7700 was transferred out of her account. This incident happened on Friday the 13 Saturday morning she went to the vosloorus branch, Chris Hani crossing and was advised by the consultant and manager that she must stop lying, Saying words like whoever took this money has your card and pin, it’s one of your kids and not ***** but if you feel like you want to take further steps go open a case with SAPS

My problem with all these incidents is that no ***** case was opened by the bank. Nothing was done by the branch manager to show that they will do everything they can to assist and get justice. All she was told is forget it, you will not get your money, this is not the 1st case of ***** I’ve witnessed from people close to me

Please deal with this matter as the complaints resolutions before I take it further. I need a case no again so if you as a bank fail to resolve this then I take it to the ombudsman. You need to start taking these ***** cases seriously cause they starting to happen frequently