********** transactions in my account

Item: Capitec Bank
Rating: 1
Author: Lebogang M

Dear Capitec. I have been experiencing Google play debit orders coming from my account from the 29th October. I went to the branch today to report the matter and was told that I need to pay R3100 for them to investigate and reverse the transaction. This is truly unacceptable. Please advise way forward to resolve this matter. My acc number is ***.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

03 Nov 2021, 20:05

Good day Lebohang

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply03 Nov 2021, 20:05

Official

Good day Lebohang

Kind regards

Capitec Bank

Capitec Bank's replyOfficial

17 Feb 2022, 18:08

Hi Lebohang

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply17 Feb 2022, 18:08

Official