DS
Duncan S
1 reviews | Active since May 2019
15 Jan 2021, 10:51
********** Transactions, given a roadmap to addressing the ***** which Capitec didn't follow
After initially reposting that money was **********ly removed from my account and stopping my card, I was told that they would investigate.
Till the resolution, the money would be put back into my account minus a 160.00 admin fee.
I was also charged for a new card even though this was in no way due to my fault.
The money was not debited to my account and three separate calls to Capitec had me sitting on hold for as long as 20 minutes with no help.
I will take my business elsewhere. This is a shame as up till now, the experience with the bank has generally been good.
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Replies (2)
Capitec Bank's replyOfficial
15 Jan 2021, 10:56Good day Duncan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank's reply15 Jan 2021, 10:56
Official
Good day Duncan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank's replyOfficial
21 Jan 2021, 17:20Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply21 Jan 2021, 17:20
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank