********** transactions from my account

On the 17th of December I had 2 consecutive ********** activities from my bank totaling above R6k. Immediately I called capitec to inform them and they advised me to go to the bank and get new card. I was told it was an online transactions from Dubai. The bank told me it will take 7-14 days for my money to be refunded. I kept on following up via facebook and was told I would be getting a call from the bank. Which I never got. 14 days passed and I called capitec. Consultant told me no one has looked into my incident. I was so shocked because I trusted this bank with my money, and they failed to contact me. They failed to reverse my money. I suspect it was an inside job because they show no sense of urgency in this matter. I am now wondering how do you trust such bank that ***** money and fail to account for it. Capitec bank school is opening I need my money . You made me suffer for xmas now my kids must not go to school? How *********** is You!