********** transactions

Do you think your money is safe with CAPITEC? On Monday, 26 April 2021 I had up to 16 unauthorised transactions coming off my account. I called the "unhelpful" customer service centre and what a waste of time and energy. Even while on the phone with Kaylin Reed from their client care department, more and more transactions were still going through and in true Capitec style, "there was nothing they could do about it!" I had to think quickly and fortunately for me I transferred my money into another account, just to stop the transactions. When I went to the branch, I was told they were offline, so they once again could not help me! Yesterday, they were closed due to the public holiday so I went back to the branch today. Only to be told that I could have them investigate it, but at a charge of R80 per transaction (there were 16 transactions) and over and above that, I need to also stop my card and pay a further R70 for a new card, as the ********** somehow managed to obtain my card details. What I don't understand is how these transactions were approved, without an OTP or any verification / pin code? Again, Capitec says, they "don't know" and "there's nothing they can do to help me"!! The first comment I received from Capitec was, "you subscribed to this!!", then it was, "you went onto the website and purchased something, that's how they obtained your card details!" Seriously!??? I was accused, even before they checked! They already made up their mind, before I was even assisted. I was even told that I shouldn't do online banking! Not that it's any of their business, but the only reason I shop online is to avoid shopping malls, as my son is battling cancer and I can't always get out to the shops to do my grocery shopping! I've been doing online shopping for more than a year and I have never experienced this! After scrutinizing my bank statement, they could see that I never made any purchases from Google, ever!! Apparently these were International transactions, that happened with my card, that I had in my purse in SA. Any online transaction that I do always results in me getting a push notification on my Capitec banking app. Why in this case did that not happen? Yet another blatant example of the rich getting richer as Capitec almost seems as if they want to put you off from investigating knowing that not everyone can afford this and even if you do, there is NO GUARANTEE that you will get your money back! So what is the point?! At the end of the day, my money is gone, the perpetrators get away with it and Capitec wash their hands clean of any wrong doing and I still pay for something I had no control over! Capitec job well done on being totally unhelpful and aiding ********** to help themselves to our hard earned money!