********** transactions Capitec allows without security pin

When doing online purchases even speaking to a consultant you are requested to verify that it's you and to authorise any transaction by putting in your pin number on your online banking app the only time that you do not need to put a pin even for amount of R732 is people that ***** from your account through a subscriptions the laugh of the matter is the first amount that went through was reported by myself with in 30 minutes after the transaction and the call was logged By The consultant but according to them the call was dropped so nothing was done when I asked a week later with another transaction going through why didn't Capitec phone me back ?sorry sir that we do not to do that's up to you to phone us back with no toll free number. what a bank and you think that I moved from my bank FNB to Capitec Capitec what a joke . Now the ***** team will investigate if I subscribed to anything without putting a security pin And they will decide if my money gets returned because capitecs security system Allows ********** transactions . I was not ask for a security pin like Capitec ask even for 60 minutes checkers is under R100 but for other amounts of R750 and R52 and whatever no confirmation of pin is needed . Then while on the phone of the with the consultant I asked what's the number changed on your system because I changed over from FNB mobile to Capitec mobile and the number is still listed on my account is the old Capitec Number which Capitec has blocked now because it was changed to the new number what a joke if you change your number and they are taking the old number away surely your new number but be put on the system no my card is blocked and I have to pay R50 For a new card because of my banks security system that's not up to date and I have to drive into a branch to do a security check to collect a new card and to change my mobile number which is the Capitec Number as it was not put on the system Absolutely unacceptable pool service