NC
Nompumelelo C
1 reviews | Active since May 2021
26 May 2021, 14:13
********** TRANSACTIONS
Very unhappy client Yesterday 5 online purchases of R66.52 each that I did not do went through on my account with reference ""Steamgames.com ***". I went to the branch today to reverse those transactions and I was told they will charge me R80 for each reversal.......I mean really how absurd is that!!!!!! I have been ****med R332.60 and for Capitec to help me they have to **** me R400 and R70 for a new card. This is very very bad customer service. I don't understand why I should continue banking with them and be a loyal customer.
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Replies (2)
Capitec Bank's replyOfficial
26 May 2021, 14:15Good day Nompumelelo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 May 2021, 14:15
Official
Good day Nompumelelo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
NC
Nompumelelo C's updateReviewer Update
28 May 2021, 09:16Very unhappy client
After I sent the complaint on wednesday......I was not contacted by Capitec but they went and reversed only 2 transactions R133.04 and credited my a/c with R53.04 and they still charged me R80, even though I instructed them not to do the reversals!!!!! Only yesterday they contacted me and my phone only rand once and the call was dropped (so this was just for their records to show they phoned me) after that they sent an sms saying they have been attempting to get hold me I must contact Abigail Van Wyngaardt on ***. I am really not happy with the way Capitec is handling this matter they clearly don't care about their clients!!!!!
After I sent the complaint on wednesday......I was not contacted by Capitec but they went and reversed only 2 transactions R133.04 and credited my a/c with R53.04 and they still charged me R80, even though I instructed them not to do the reversals!!!!! Only yesterday they contacted me and my phone only rand once and the call was dropped (so this was just for their records to show they phoned me) after that they sent an sms saying they have been attempting to get hold me I must contact Abigail Van Wyngaardt on ***. I am really not happy with the way Capitec is handling this matter they clearly don't care about their clients!!!!!
NC
Nompumelelo C's update28 May 2021, 09:16
Reviewer Update
Very unhappy client
After I sent the complaint on wednesday......I was not contacted by Capitec but they went and reversed only 2 transactions R133.04 and credited my a/c with R53.04 and they still charged me R80, even though I instructed them not to do the reversals!!!!! Only yesterday they contacted me and my phone only rand once and the call was dropped (so this was just for their records to show they phoned me) after that they sent an sms saying they have been attempting to get hold me I must contact Abigail Van Wyngaardt on ***. I am really not happy with the way Capitec is handling this matter they clearly don't care about their clients!!!!!
After I sent the complaint on wednesday......I was not contacted by Capitec but they went and reversed only 2 transactions R133.04 and credited my a/c with R53.04 and they still charged me R80, even though I instructed them not to do the reversals!!!!! Only yesterday they contacted me and my phone only rand once and the call was dropped (so this was just for their records to show they phoned me) after that they sent an sms saying they have been attempting to get hold me I must contact Abigail Van Wyngaardt on ***. I am really not happy with the way Capitec is handling this matter they clearly don't care about their clients!!!!!