NL
Nerillia L
1 reviews | Active since May 2022
13 May 2022, 11:13
********** Transactions
A ********** small amount went off from my account on the 04/05/2022 and was reverse again the same day and I did not pick it up because a notification will only be send by sms if the amount is over a R100. I only picked it up on the 09/05/2022 when another amount for R970.72 went off on my account again. I phone the ***** department at Capitec and they said that the turn around time will take from 7 to 14 days, but I am not prepared to wait so long because I don't feel safe that money went out of my account without my authorization. Capitec was supposed to cover my interest and as a single parent I am in no situation to loose money.
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Replies (1)Capitec Bank's replyOfficial
13 May 2022, 12:05Good day Nerillia
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 May 2022, 12:05
Official
Good day Nerillia
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
