NL
Nerillia L

1 reviews | Active since May 2022

13 May 2022, 11:13

********** Transactions

A ********** small amount went off from my account on the 04/05/2022 and was reverse again the same day and I did not pick it up because a notification will only be send by sms if the amount is over a R100. I only picked it up on the 09/05/2022 when another amount for R970.72 went off on my account again. I phone the ***** department at Capitec and they said that the turn around time will take from 7 to 14 days, but I am not prepared to wait so long because I don't feel safe that money went out of my account without my authorization. Capitec was supposed to cover my interest and as a single parent I am in no situation to loose money.

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Replies (1)
Capitec Bank
Capitec Bank's reply13 May 2022, 12:05
Official
Good day  Nerillia  

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank