********** transactions

On the 29th of january i logged a ********** transaction of 1500 on my account, the lady that helped me said it will take between 7 to 14 days. It has been almost a month.

Everytime i call they say its with the investigation department but nothing seems to be happening. I think it is very unprofessional not by updating your client of the progress of the investigation as we do not make provision for money to dissapear from your account. I have always been more than happy with capitec bank but this is unexceptable. We all need to make a living but how can we if money is disapearing from your account that is supposed to be safe.

I am unhappy with the service received from capitec.