********** Transactions

In December 2018 there were 3 ********** transactions that went off my bank account, I went into the branch on 6 January where they traced 2 of the transactions to be related to Facebook and the bigger transaction was done in Manchester they assured me that someone from their ***** division would contact me regarding this and have the transactions reversed at a cost. I went back to the branch on the 2nd occasion 14 working days later, I was told there was a back log and someone from their ***** division would surely contact me within 24 hours. To date it's been 2 no the without any communication, no phone call, no email. I am appalled by the lack of assistance in this matter.