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On the 29th of October 2021 two payments were reversed out of my bank account. I immediately contacted capitec and they closed my apps and my account. On the 30th I went to the branch with the affidavit to report it again. I received an sms that I will be called in 5 days. I was called n unfortunately I missed the call that was on the 5th Nov. No call there after. I called them back, still nothing. I called again I was told the matter has been resolved n the monies was withdrawn. If I need any further assistance I must call centre. I did, no help as they couldn't verify me. I went to the branch. They told me the matter will be escalated and I will be called back. That was on the 15th. But still no call n no money paid back. All I want is my money back.