********** Transaction & Poor Service

I have logged a concern with Capitec that one of Capitec clients **********ly transferred R50K from my ABSA Credit Card account to a Capitec Savings account. Capitec has not came back to me with any feedback. I've took it upon me and called the *** yesterday to follow-up and instead hold the on for 20min. I than called the Capitec call Centre( ***) yesterday and the call cente agent promised he will send a note to Unathi to call me urgently. UNFORTUNATELY I still haven't received an update from Capitec. The below sms message was send to me on Friday the 7th. It appears Capitec is NOT taking my complaint/concern serious. Moreover I am a Loyal Capitec Client as well for the past few years.

Capitec: Unathi from Service Admin is working on your query (incident ***2) and will be in contact soon. Info: ***