********** transaction on account

<p>On 7 February 2017 an amount of R6850.56 went off my bank account via an online purchase somewhere in Dublin. Once I saw an sms notifying me of the transaction, I immediatly called the bank and they suspended the account. I went to a branch to get a new card and pin.</p> <p> </p> <p>However when it came to reversing the transaction or any assistance with refunding the money the bank has been very evasive and insensitive. I keep being told that I have to wait for 14 days for them to conclude an investigation. Nobody calls to inform me of any progress.</p> <p> </p> <p>When I reported the incident the money was still sitting in unprocessed payments. I asked them not to process the payment as I had already reported it as **********, was told that this would be at the discretion of another department which they could not allow me to contact.</p> <p> </p> <p>I am so angry at the way they've been treating me like an imbicile. Every time I call and enquire the consultants play broken record and keep repeating "you have to wait 14 days". I find it very condescending the way they deal with their clients who are in distress and the lack of sensitivity they show is appalling.</p> <p> </p> <p>I've always rated the bank so highly to people that I know, unfortunately this incidident (which is the first incident I've ever had with them), has left me questioning myself about the bank. Perhaps they are just a bank like all others who only care about themselves and their profits. Not their clients.</p>