********** transaction history and suspected theft on my account!

I’m very disappointed with Capitec bank, I have a cancelled transaction from Uber that occurred on Sunday and was showing in my account on Monday when I visited the branch. After checking my back statement today I could not find the transaction nor could could the bank when I contacted the call center. This is a pre authorisation charge that was meant to be reversed back into my account after I cancelled the trip, I cannot pay for services that were not rendered. I have a thread of emails with Uber advising me that the transaction will be voided after a few working days depending on the policy of the bank.

I have a screenshot of my transaction history on the day in question and the pre authorisation sms from the bank. I don’t know what ***** is happening in my account, I ask that this be fixed with immediate effect!!!!!!!!!!!!!!