********** transaction

Dear Hello Peter

I need your help, I had my money missing (R5500) from capitec Bank which was ****** without my authorisation via internet banking I do not use internet banking I always use the app and these transaction was done via internet banking. The bank told me that they cannot recover my money because it was already withdrawn from account that it was used to *****. I went to the branch and was referred to head office but still I was told that my money is missing and there is nothing capitec will do. What I don't understand is who authorized the transaction because even Capitec cannot provide me with the necessary information. Please help me to recover these funds as I have not paid my children transport and food at home.

Regards Daniel