********** transaction dispute

on the 29 of March a transaction of R 602.071 that happened on my account, i was not aware of this till i checked my statements which i usually do due to the ***** out there , so i called Capitec Hotline to get assistance the lady that spoke to me told me that the matter has been sent to the Card dispute dep and i will get feedback within 12 days , to day it is the 13th of April so i called in to do a follow up, now i am told that this matter will take 30 days more , all i needed was a reversal of the transaction so that the ********** company can call me , the lady i spoke to was very rude and i am intending of switching banks as i see that i cannot trust Capitec with my money.