********** transaction

On the 2nd of August 2022,I reported a ********** transaction on my credit card to Capitec last week. They escalated it to the ***** department. I then enquired with the company who debited (Crunchyroll) and they can’t trace this transaction in Rands. I phoned Capitec and asked them to look at my account and tell me which currency was used for this transaction. They haven’t done so and I’m getting frustrated as the money that went out of my account was quite a lot. They haven’t been helpful at all