********** transaction ,card blocked .

I have been banking with capitec for more than 20 years now to be treated like this,I have trusted them with my money no matter how little they might think it is, on the 28 January 2023 I had a bank notification of R200 ,I was surprised because I had my phone with me all the time and surprisingly I did not get an sms with a C number even on the app ,I did not get it,on the 30th January I then went to the branch in Florida Goldmen to report the matter ,to cut the story short ,the lady who assisted me then called some department to report the matter,an investigation was opened and was told about 14 days and also gave me a watspp number that I could use to follow up on the investigation ,that number does not even have an option for the investigation, on the 18th February 2023 I went back to the branch to do follow up ,I was told that on the system it says that the client was advised to open the a case and affidavit, that was news to me ,the first lady who assisted me never said anything to me about opening a case ,the lady who assisted (Nqobile) called some department again to check they just told her that they are busy with the investigation I should not even come to the branch that they will call me or sent me something ,no mention of the case number and affidavit ,my cars had been blocked from the 28th January, no access at all,what will happen when I get paid at work ,I have kids and needs ,R200 is a lot of money ,I can't just walk away as if that transaction didn't happen ,I want my money and so disappointed of little they think of my complain .This is pure bad service ,please assist .*** is my reference number.