********** TRANSACTION - BETWAY

<div>Last 2022, i went to Capitec Bank ( Nkomo Village) to lodge complain or query about ********** transaction from Betway and requested the Bank to close the transaction and investigate the matter. Capitec indicate that it is an online Transactions and there is nothing they can do about that, however they will investigate. on the 8th of 1 January 2023 around pass 4 to 5. R1500 and R2500 was taken from credit account to Savings and from savings to Betway account. on the 9th, i went to the same branch and queried about the similar query i complained about and indicated that i have no knowledge of this betway trasnaction. On the bank statement, the t amounts were reflecting as yet to be processed and asked the bank that they should freeze the transactions pending finalisation. Preliminary investigation was done and Betway was called and confirmed that i don't i have an account with them. what worries me is that the matter was reported before and nothing was done. i referred them to the previous case i reported and they could not retrieve it from their audit trail. Betway indicated that we should provide them with proof of payment , SAPS case number and other supporting documents as requested so that they can investigate the matter on their side. what makes the matter worse is that R4000.00 is gone from their reputable client and capitec says that there is nothing they can do. The whole ***** Investigation Department !!. I opened the case with SAPS and provided the Branch Manager Charmaine with the Case number yesterday late. I beg Capitec to freeze the transaction as it was still pending and will be easier to recover the many before the transaction is finalised and landing in the hands of the *********. But they refused vehemently, which is totally unfair for me. i have now moved to Standard Bank as i am not sure if my money is safe with Capitec.</div>