********** transaction

I have been with Capitec for more than 8years I have never had a problem. On the 30/05/2022 an amount of R22700 was withdrawn from my Access Facility without my authorization initial amount was R23000. I reported the matter immediately and blocked my bank card. Capitec confirmed that money was transferred to Standard bank account and they are going to call Standard bank to freeze that account. I was advised to bring case number and affidavit for further investigation which I did. I have been sending emails to Forensics and making calls with no feedback yet I am expected to pay back the money Ive never used. All the consultants ive been in contact with always say they will get back to me till today no feedback nothing. I am disgusted by their service. my ref number-***2