********** Transaction

Capitec******** #Capitec #CapitecChatbot

On 30 March I withdrew R1000 from a Capitec branded ATM, but apparently does not belong to Capitec, but was only dispensed with a R200! The atm receipt shows that R1000 was dispensed!!! The stores people declined to help me and after immediately and repeatedly calling Capitec told me that the incident will be investigated and the R800 money will be returned to my account within 30 days!! I kept calling to ensure they are actively investigating and ensuring that I get my money back.

Today I phoned them again and was told that the case is resolved and that I got the money as the slip says so! No one even contacted me to inform me that the case is closed, yet I didn’t get my money! Now I have to speak to the Complaints Dept, and what then? Will I get my money and how exactly do I prove that didn’t get the full R1000?????? Clearly this is *****! #Givemebackmymoney!!!