AU
Andries U

1 reviews | Active since Apr 2018

23 May 2022, 20:57

********** transaction.

Good day. On 2021/09/23 i was ****med by a unknown person claiming to work for Capitec Bank. An amount of R53000.00 was withdrawn from my account without any permission. I immediately reported it to Capitec Bank and my account was immediatele frozen. I also made a ***** case at the SAPS the same day. Capitec Bank only refunded me with R5500.00 and the incident is closed by them. I feel that it is very unfair. Capitec Bank confirmed that the money was deducted by a African Bank accountholder and that it was a ********** transaction. Can you PLEASE assist me with this matter.

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Replies (1)
Capitec Bank
Capitec Bank's reply23 May 2022, 21:34
Official
Good day Andries

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank