********** TRANSACTION

On 2015-12-03 my daughter got a sms of an deduction from her account, which she did not make. We immediately went to the bank to report the matter. According to the bank this was an online purchase and we have to wait 14 days for investigation and feedback. The reporting thereof was within an half an hour. We requested the bank to stop the payment, but apparently thy can't do anything. How ridiculous if you immediately report the matter??? This transaction was not yet finally authorized, but they can't stop the payment. Worst service ever. Not even the Branch manager could answer to what are we supposed to do. Wait 14 days...... Why when it is *****. Stop the damn payment!!!!!