********** transaction

There was a transaction of R2648 TODAY around 14H00 from Luno. To. My suprise I don't even know what that was. I went to capitec forest hill mall and the capitec employee told me that I have to pay R80 for investigation and R70 for new card and wait till head office call me within 8 working days if not I must come to the branch. How will I go to the branch when I lost all my money?i cant even get a loan because I'm getting my salary with savings plan to avoid doing loans. How can a person access your app and do transactions whilst you sitting at home. No one has access to my phone since I only staying with my kids. What will my kids eat whilst waiting for money that I'm not sure will be paid back to me. This is not a safe bank. Im even scared that on my next payday I will also be de*****ed ally salary I'm so sad and disappointed by this bank after banking with them for over 10yrs. People have been loosing their monies without being helped and I gave this bank a benefit of doubt.