********** transaction

On 27 November 2017 round about 6:00 am at Kriel Mall ABSA ATM R3000 then R2000 which totals to R5000 was withdrawn from my account and I was out of town that day. The same day I went to Siyabuswa Mall to withdraw money but my card refused to read.The 28 November 2017 I went into Kriel Branch and I was issued a new card,they said the black strip was damaged hence I couldn't withdraw.01 December 2017 I realized that my balance was not adding up and I couldn't go to the branch as I was travelling to Polokwane the following day I went to Polokwane to investigate what had happened and I was told my card with the correct number and pin withdrew money at Kriel Mall ABSA ATM and they cannot assist I must go to the branch.Yesterday 05 December 2017 I went to the branch and they told me that they cannot assist as the card number and pin matches mine.I tried to tell them that I was out of town that day the transaction went through and I had my card with that refused to make a transaction until I received a new one the following day at the their branch.I was told no we cannot help you.I am disappointed at Capitec Banking if ********** transactions can be done and I as a customer cannot be helped.We all know of card clonings but unfortunately Capitec Bank has never heard of such and alleges that I gave someone my bank card and pin to withdraw money,if that's the case why will I waste my time to go and inquire what had happened?At Kriel Mall we do have Capitec Bank ATMS why did I opt for ABSA ATMs knowing it will take charges to withdraw from a different bank and why will I withdraw partially if I knew the amount I wanted knowing it is additional costs.How can I bank better and live better when I lost R5000 in the bank that I trusted with my salary?Worse they don't even care to assist