********** transaction

<p>On the 25th April 2017 an amount of R4955.60 was debited from my account the transaction was from Woolworths Bella Vista Australia I reside in South Africa.</p> <p>I immediately went to the bank to report the transaction my card was stopped and a new card was issued the incident number is ********** 9</p> <p>CAPITEC BANK has advised me that they will only take action once the transaction is processed I found that very strange because on the 25th the transaction was still reflecting as uncrossed which in my understanding would be the right time for the bank to reverse the transaction and send it back to my account.</p> <p>I get the feeling that CAPITEC BANK is shifting the blame to me and that I should take responsibility for the incident I would like to know where are there controls for overseas purchases, where a client should notify the bank when traveling overseas to arrange for transacting abilities overseas.</p> <p>I would like my money bank ASAP.</p> <p>I dealt with an agent DALE STONE from cards disputes and he advise to call on the 9th of May once the transaction has been cleared that’s only when CAPITEC BANK will intervene or communicate with WOOLWORTHS.</p> <p>That’s way too long because the amount cleared last night 27.04.2017 I NEED ACTION ASAP I AM NOT LEAVING THIS HERE</p>