********** transaction

Logged a ********** transaction on my account on the 23rd of April and i was told id get feedback between 7-14 business days(Their delay techniques), where im called by different people from the bank in question with different information (4 people i spoke to with different information) and then on the 16th business day which is the 18th of May 2020 someone calls then tell me something which to him makes sense and to me doesn't at all saying that i subscribed to that particular company and which wasn't a subscription at all, only one payment was approved and the other was not and the guy says to me i need to cancel the subscription within 30 days and today marks the 30th. If they have given me feedback like as said in the 7-14 working days things would've taken a better turn. Capitec has absolutely no care on on clients of which they claim they do and they never stick to the regulations they set themselves, not set by anyone external but themselves. Iv banked with them for like 5 years where they used to have money in paper bags by that time but i just realised my trust was of 5 years of waste!