********** Purchases on my account

On the 29th of April 2015, I had a ********** purchase made with my card details online by a company called [URL Removed] for the amount of R1080.76. I contacted the CAPITEC call centre immediately to report this incident and for the funds to be refunded into my account. (***) I was told that they will send my query to the forensics department for investigation but it will take 35 days!!!!! I was advised to go to my nearest branch and cancel online shopping activated on my card. Needless to say on the 15th May 2015, I get a call from the forensic dep to say there is nothing they can do but gave me the details of the company who made the purchase and that I should call them and ask for a refund. This same day at 5:05pm yet another purchase for R1064.03 was made by the same company so again I call the call centre (***) only to be told to contact that company myself. Im appalled at the incompetence of CAPITEC staff and the manner in which my query has been handled. This report is too short to even begin to go into detail of what i have been through and how I have been treated regarding these unauthorised purchases on my account!!!