********** purchases from CAPITEC account gets no reply form Bank

On the 22 August 2019 I received 4 sms's in succession that online purchases have been made for R375.81, R510.76, R623.50 and R430.39 from the same vendor in quick succession. before the final sms I had phoned Capitec to report this and during this call the last sms came thru. There was also about a week before 4 transactions for R0.14 each on my account which I only noticed then while looking at my bank statement. During my call to Capitec I stopped my card ant they informed me that they will investigate the matter and I should get feedback within 7 working days. After a week I phoned Capitec to follow up upon which they told me that my query was accepted but no feedback has been received yet. 2 Weeks later I phoned them again with the same replay from Capitec. 3 Weeks later I received the same reply that there has been no feedback yet. By now it has been 4 week and 19 working days since someone stole almost R2000.00 from my Capitec account and I have not had 1 phone call or even a sms from Capitec to give me feedback on the matter. I believe that there must be a problem with Capitec' security protocols since I did not get any sms confirmation request from Capitec, as what would normally happen when I do an online purchase for any of the ********** transactions. I also think that there service handling this matter is appalling and just shows me that I is not the customers Interest that is their 1st priority and that they seem to be incapable of preventing this find of theft from a Capitec account. It seams that my money would be safer with a different Bank.