TM
Thembeka M

1 reviews | Active since Oct 2015

30 Nov 2016, 12:23

********** Payment Reversal

<p>I have been waiting for feedback from Capitec, i was a victim of a **** and made payment of R6000 to ********** Capitec Account. I have opened a case, received case number. The investigating officer has also written an instruction letter to Capitec asking them to release the funds and reverse the money back to me as they managed to hold the account on time and the money is still there. I have also written an affidavit and sent proof of payment that i had made. I have been told that they working on backlog emails, they will attend to my query when they get to it. I have emphasised at the branch in Westgate Rooderpoort that i need this money. I don't understand why they are not reversing it whilst investigating the matter.</p> <p> </p> <p>Please attend to my matter. I cannot wait long, i need the money to be reversed from the account on hold and paid to my Capitec Account, then investigation can proceed.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply30 Nov 2016, 12:57
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank