********** hold on the account

There was a transaction that came from absa to my account absa requested capitec to block the account because they suspected *****. The owner of the account where the money was coming from at absa confirmed that she is aware of all the transactions madeinto my capitec account. Threrefore absa aapologised and sent an email to capitec to realese the hold on my account from last week friday absa has been sending one email after the other requesting the guy called Gert from Capitec to remove this hold. I've been sent from pillar to post by capitec and no one wants to take responsibility. My account together with my beneficiaries accounts are blocked. My debit orders are going to bounce and my beneficiaries wants to use their accounts but they can't. Absa has tried their best to get this matter resolved but capitec just don't want to do their part. I want to know what really capitec wants in order for all these accounts to be released because the absa who instructed them to put the hold has also intructed them to realise the hold. Is capitec going to take responsibility for all my accounts and beneficiaries accounts and our debit orders that are going to be unpaid because of this?