NM
Nomsa M
1 reviews | Active since Feb 2023
03 Feb 2023, 15:30
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My credit card was ****** with a zero balance amount .and i had a shock when I went to capitec branch requesting for my statement and i saw some transactions that were going off from my card though it was on a zero balance and i wondered how possible is that.I asked the consultant to assist on tracing what happened to my card unfortunately I couldn't get some assistance. I told the consultant that i believed that was ***** happening on my credit card. And now capitec wants the whole outstanding amount from me of which i don't understand how did they allow a stranger to have access to my personal card unless this was an internal job.
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Replies (1)Capitec Bank's replyOfficial
03 Feb 2023, 18:10Good day Nomsa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply03 Feb 2023, 18:10
Official
Good day Nomsa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
