NM
Nomsa M

1 reviews | Active since Feb 2023

03 Feb 2023, 15:30

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My credit card was ****** with a zero balance amount .and i had a shock when I went to capitec branch requesting for my statement and i saw some transactions that were going off from my card though it was on a zero balance and i wondered how possible is that.I asked the consultant to assist on tracing what happened to my card unfortunately I couldn't get some assistance. I told the consultant that i believed that was ***** happening on my credit card. And now capitec wants the whole outstanding amount from me of which i don't understand how did they allow a stranger to have access to my personal card unless this was an internal job.

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Feb 2023, 18:10
Official
Good day Nomsa 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank