SB
Semo B
1 reviews | Active since May 2017
29 Aug 2019, 08:13
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I am very much unhappy with Capitec staff and how things are done. I was asked to switch banks and I told 2 of the consultants that I will not be switching no banks. The next thing I get an sms saying that they sent my banking details to my insurance for what though? Who gave them a go ahead? I have never been so exasperated with capitec service before. And now I cant close the savings acc because of an existing loan? I want it closed if such ***** will be attempted. I work with clients too. Although is telephonically but I will never trick them for a sale.
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Replies (1)Capitec Bank's replyOfficial
29 Aug 2019, 15:22Please accept my sincere apology for the inconvenience caused.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply29 Aug 2019, 15:22
Official
Please accept my sincere apology for the inconvenience caused.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
