SB
Semo B

1 reviews | Active since May 2017

29 Aug 2019, 08:13

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I am very much unhappy with Capitec staff and how things are done. I was asked to switch banks and I told 2 of the consultants that I will not be switching no banks. The next thing I get an sms saying that they sent my banking details to my insurance for what though? Who gave them a go ahead? I have never been so exasperated with capitec service before. And now I cant close the savings acc because of an existing loan? I want it closed if such ***** will be attempted. I work with clients too. Although is telephonically but I will never trick them for a sale.

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Aug 2019, 15:22
Official
Please accept my sincere apology for the inconvenience caused. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank