CX
Clive X
1 reviews | Active since Dec 2019
08 Jan 2023, 11:01
********** dispute unresolved
I called Capitec ***** department to log my dispute where my money was **********ly debited by Rain and no one from their team bordered to give me any feedback up until the 7th of January 2023 where I then called them and I was told my case was opened the 28 of December 2022 and I asked what took them so long to open the ***** case and they said they would close the case as there’s no enough evidence,I’ve never experienced such *********** from their stuff ,I’m still waiting for this matter to be resolved asap😡
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Replies (3)
Capitec Bank's replyOfficial
08 Jan 2023, 11:16 Good day Clive
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Jan 2023, 11:16
Official
Good day Clive
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CX
Clive X's updateReviewer Update
09 Jan 2023, 11:08Hi Capitec I haven’t had any feedback from your side since but you saying you care about your clients 🥵
CX
Clive X's update09 Jan 2023, 11:08
Reviewer Update
Hi Capitec I haven’t had any feedback from your side since but you saying you care about your clients 🥵
CX
Clive X's updateReviewer Update
09 Jan 2023, 14:32Now they just gave the case to the very *********** consultant by the name of Mbasa Kama who have zero knowledge of how the whole dispute process works this kind of service really disrespectful towards the clients experience 😡
CX
Clive X's update09 Jan 2023, 14:32
Reviewer Update
Now they just gave the case to the very *********** consultant by the name of Mbasa Kama who have zero knowledge of how the whole dispute process works this kind of service really disrespectful towards the clients experience 😡