********** Debit orders - Capitec not prepared to resolve.

I am a new customer and have a ********** debit order going off my account - DOUBLEJCE. I have not signed or aurthorised any debit order. I don't know who this service provider is. When quering this with your customer service dept, I am told that I need to resolve it within my own capacity. When disputing a debit order I have to pay - even though it's not my error. I am only a month with your bank and this is the treatment I am receiving. On the flyer you sent me, it mentions R5 for disputes within 40 days. Your email to me mentions I need to pay R25. I am confused.

I was in the process of opening savings accounts for my three children with your bank, but from the service i have received in the few weeks I have been your client, I have seriously reconsidered my decision.